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Policies

 

Shipping Policy:

 

FREE shipping on all orders $75+ (U.S. only)

Standard orders are shipped in 1-3 days, unless stated otherwise in the product description. If an item is [Made to Order] or [Pre-Order], it will be stated in the product description.

 

[Pre-Made] ~ 1-3 day shipping

All products in hand & ready to ship ASAP

[Made to Order] ~ 1-3 week shipping 

Please allow time for the products to be made & shipped out

[Pre-Order] ~ 3-6 week shipping 

Please allow time for the products to be made & shipped out (we rarely do pre-orders, unless there is immense demand for a product)

 

PREORDERS:

If a product is marked as , [Pre-Order] the quantities are submitted to our manufacturer and production begins. From that point forward we do not accept refunds/cancellations. Throughout the production process you can check our Instagram story highlights for production updates and timelines. The product descriptions will also update with the current production timeline.

  

Lost packages:

BLOOD HEAVEN does not hold or accept responsibility for packages or items lost, stolen, or stuck in transit when being delivered. It is the customer's responsibility to track their package and make sure they receive it on the day it is expected to deliver. Concerns or questions about your order after it has shipped should be made to the carrier directly.

USPS offers up to $100 insurance on each order. Reach out to them as soon as possible if you have any issues with your package. 

 

Returned packages:

We are not responsible if your order is returned to us by the courier, please contact us once it is returned. Original shipping fees are non-refundable, but we can process a reshipment.

 

INTERNATIONAL:

Yes, we ship to most countries. Rates will vary from country to country.
 

Return Policy: 

 

All sales are final. Please refer to the size guide & details on each product page before purchasing. 

 

Exchanges (if applicable):

We only replace items if they are defective or damaged. If you need to exchange for the same item, please send us a message.

 

 

Privacy policy

By subscribing to BLOOD HEAVEN text notifications, you agree to receive automated marketing text messages from us about our products and services at the phone number you provided when you subscribed, and that the messages may be sent via automatic telephone dialing system or other technology. Message frequency is recurring. Consent is not a condition of purchase. Message and data rates may apply. Reply STOP, END, CANCEL, UNSUBSCRIBE or QUIT to opt-out and HELP for customer support. You may receive an additional text message confirming your decision to opt-out.  You understand and agree that attempting to opt-out by any means other than texting the opt-out commands above is not a reasonable means of opting out.

 

If ur reading this far thank you for shopping with us <3